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Right to withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days starting with the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must send us


Am Baumwall 11

D-20459 Hamburg


Phone: +49 (0) 40 37 03 75 00


by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to withdraw from this contract. For this purpose, you can use the sample withdrawal form to be downloaded here, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the withdrawal

If you withdraw this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to our depot at:




Eiserstr. 10 

33415 Verl 


without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back).


by mail to



Eiserstr. 10

33415 Verl

or by e-mail:


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):


ordered on (*)/received on (*):

 Name of consumer(s):

 Address of consumer(s):





Signature of the consumer(s)

(only in case of notification on paper)


Date _______________

 (*) Delete where not applicable.

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